What is HughesNet?
HughesNet® is the high-speed Internet solution that's available to everyone in the contiguous United States with a clear view of the southern sky. HughesNet uses satellite technology, not your phone line, to give you a super-fast, always-on Internet connection. HughesNet gets you online instantly, lets you surf and open pages faster, and allows you to download files in a fraction of the time it takes on a dial-up modem.
Back to Top
Do I still need my dial-up modem and telephone line?
No. There is no phone line or dial-up data modem required to use your HughesNet service.
Back to Top
Are there activites that are not recommended for use with a satellite connection?
VPNs. VPNs do not work well over satellite. You may use a VPN with HughesNet plans, but you will likely experience reduced speeds by as much as 50-75%. You can restore your connection to full speed by simply disabling your VPN client when your session is over. Note: HughesNet Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.
Twitch Games. Time-sensitive applications that require fractions-of-a-second user inputs (such as multi-player "twitch" games or real-time equities trading) are not recommended with HughesNet due to latency issues. Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server.
VoIP. Voice over IP doesn't work well on a residential Hughes system with satellite due to the latency issues mentioned above. However, Hughes does offer a VoIP solution in the Enterprise market.
Streaming Video. Streaming Video is bandwidth-intensive. If you intend to watch videos you may exceed your download threshold.
Back to Top
Can HughesNet be used over a small or home network?
Absolutely! Multiple computers, including laptops, can connect to the Internet with a single HughesNet account.
Back to Top
Why choose HughesNet as the satellite Internet service for your home?
Hughes is the leader in satellite Internet services and networks, with over 1.5 million systems installed in more than 100 countries. For over 30 years, Hughes has been developing and implementing satellite technology. As the pioneer in the satellite industry, Hughes is able to offer unparalleled satellite Internet services. Hughes offers satellite service globally under the HughesNet brand.
HughesNet is a satellite Internet service which provides Internet access to customers no matter where they live in the >contiguous United States. Dedicated to the individual consumer and their satellite Internet service needs, Hughes provides high-speed Internet to both rural and urban customers, offering high-speed satellite Internet access. This satellite Internet service is particularly revolutionary to rural customers who have had limited or no access to high-speed Internet in the past.
Whether you are an individual looking to access the Internet at home or a major multi-national company needing to provide Internet access to hundreds of employees, there is a HughesNet service plan that can deliver satellite Internet directly to you.
Satellite Internet Service Provider
Headquartered outside Washington, D.C., in Germantown, Maryland, USA, Hughes operates sales and support offices worldwide, and is a wholly owned subsidiary of EchoStar Corporation (NASDAQ: SATS), a premier global provider of satellite operations and digital TV solutions.
Hughes operates several Network Operations Centers that are equipped to monitor customer networks at all times. These are the same centers that receive information from your home computers and transmit that data to Hughes satellites.
COMMITMENT TO QUALITY
At Hughes, quality is our first concern. We make it our mission to:
Set the standard for excellence in our industry
Earn the respect of our customers and suppliers throughout the world
Satisfy customers by meeting their needs and exceeding their expectations
Deliver error-free, competitive products on time and services second to none
Ensure that every job is done right the first time, every time.
Back to Top
Is HughesNet a soluction for rural satellite Internet service?
A recently published Pew Internet & American Life Project memo states that only 24 percent of rural residents have Internet access at home. This small number is a result of many factors, but one of the major reasons is that many cable and DSL Internet service providers do not provide rural high-speed Internet services.
Back to Top
What is high-speed satellite Internet for the home?
For the home user, there are various high-speed Internet options with HughesNet. All of the satellite Internet plans come with an always-on connection; super-fast downloads; 24/7 technical support; a minimum of five email accounts; and email spam and virus filtering.
Determine what plan you need at home based on your Internet needs. If you like to download videos and often visit Websites that contain many graphics, then the Power 200 plan may be the best option for you with its high-speed Internet download speed of up to 2.0 Mbps. On the other hand, if you use the Internet mainly for checking and sending email, then the Basic plan may meet your needs with a download speed of 1.0 Mbps. For more details on satellite Internet pricing and plan descriptions, visit the Plans & Pricing page. Once you've decided what meets your high-speed Internet connection needs, get started with HughesNet by signing up today.
Back to Top
What is Internet via satellite?
Hughes is able to offer high-speed Internet service via satellite for homes all over the country, including those in rural areas. This is thanks to satellite technology that is much like the satellite systems used for televisions.
Back to Top
One of the greatest benefits of being a satellite high-speed Internet customer through HughesNet is that the Internet is always on.
In addition to round-the-clock high-speed Internet availability, HughesNet customers receive other benefits as well. By signing up for a satellite high-speed Internet plan, customers receive:
Five or more email accounts each with up to 2 GBs of storage space
Spam and virus protection
Blog creation tools
Customizable Web portal where you can access news, information, and all your favorite Websites in one place
Online account management
24/7 Technical and Customer Care support
Back to Top
