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HughesNet® Common Questions



What is HughesNet®?

HughesNet® is the high-speed Internet solution that's available to everyone in the contiguous United States with a clear view of the southern sky. HughesNet® uses satellite technology, not your phone line, to give you a super-fast, always-on Internet connection. HughesNet® gets you online instantly, lets you surf and open pages faster, and allows you to download files in a fraction of the time it takes on a dial-up modem.

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Do I still need my dial-up modem and telephone line?

No. There is no phone line or dial-up data modem required to use your HughesNet® service.

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Are there activites that are not recommended for use with a satellite connection?

VPNs. VPNs do not work well over satellite. You may use a VPN with HughesNet® plans, but you will likely experience reduced speeds by as much as 50-75%. You can restore your connection to full speed by simply disabling your VPN client when your session is over. Note: HughesNet® Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.
Twitch Games. Time-sensitive applications that require fractions-of-a-second user inputs (such as multi-player "twitch" games or real-time equities trading) are not recommended with HughesNet® due to latency issues. Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server.
VoIP. Voice over IP doesn't work well on a residential HughesNet® system with satellite due to the latency issues mentioned above. However, HughesNet® does offer a VoIP solution in the Enterprise market.
Streaming Video. Streaming Video is bandwidth-intensive. If you intend to watch videos you may exceed your download threshold.

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Can HughesNet® be used over a small or home network?

Absolutely! Multiple computers, including laptops, can connect to the Internet with a single HughesNet® account.

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Why choose HughesNet® as the satellite Internet service for your home?

HughesNet® is the leader in satellite Internet services and networks, with over 1.5 million systems installed in more than 100 countries. For over 30 years, HughesNet® has been developing and implementing satellite technology. As the pioneer in the satellite industry, HughesNet® is able to offer unparalleled satellite Internet services. HughesNet® offers satellite service globally under the HughesNet® brand.

HughesNet® is a satellite Internet service which provides Internet access to customers no matter where they live in the contiguous United States. Dedicated to the individual consumer and their satellite Internet service needs, HughesNet® provides high-speed Internet to both rural and urban customers, offering high-speed satellite Internet access. This satellite Internet service is particularly revolutionary to rural customers who have had limited or no access to high-speed Internet in the past.

Whether you are an individual looking to access the Internet at home or a major multi-national company needing to provide Internet access to hundreds of employees, there is a HughesNet® service plan that can deliver satellite Internet directly to you. Satellite Internet Service Provider headquartered outside Washington, D.C., in Germantown, Maryland, USA, HughesNet® operates sales and support offices worldwide, and is a wholly owned subsidiary of EchoStar Corporation (NASDAQ: SATS), a premier global provider of satellite operations and digital TV solutions.

HughesNet® operates several Network Operations Centers that are equipped to monitor customer networks at all times. These are the same centers that receive information from your home computers and transmit that data to HughesNet® satellites.

COMMITMENT TO QUALITY
At HughesNet®, quality is our first concern. We make it our mission to:
Set the standard for excellence in our industry Earn the respect of our customers and suppliers throughout the world Satisfy customers by meeting their needs and exceeding their expectations Deliver error-free, competitive products on time and services second to none Ensure that every job is done right the first time, every time.

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Is HughesNet® a solution for rural satellite Internet service?

A recently published Pew Internet & American Life Project memo states that only 24 percent of rural residents have Internet access at home. This small number is a result of many factors, but one of the major reasons is that many cable and DSL Internet service providers do not provide rural high-speed Internet services.

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What is high-speed satellite Internet for the home?

For the home user, there are various high-speed Internet options with HughesNet®. All of the satellite Internet plans come with an always-on connection; super-fast downloads; 24/7 technical support; a minimum of five email accounts; and email spam and virus filtering.
Determine what plan you need at home based on your Internet needs. If you like to download videos and often visit Websites that contain many graphics, then the "Max" plan may be the best option for you with its high-speed Internet download speed of up to 15 Mbps. On the other hand, if you use the Internet mainly for checking and sending email, then the "Connect" plan may meet your needs with a download speed of up to 5 Mbps. For more details on satellite Internet pricing and plan descriptions, visit the Plans & Pricing page. Once you've decided what meets your high-speed Internet connection needs, get started with HughesNet® by signing up today.

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What is Internet via satellite?

HughesNet® is able to offer high-speed Internet service via satellite for homes all over the country, including those in rural areas. This is thanks to satellite technology that is much like the satellite systems used for televisions.

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One of the greatest benefits of being a satellite high-speed Internet customer through HughesNet® is that the Internet is always on.



In addition to round-the-clock high-speed Internet availability, HughesNet® customers receive other benefits as well. By signing up for a satellite high-speed Internet plan, customers receive:
Five or more email accounts each with up to 2 GBs of storage space
Spam and virus protection
Blog creation tools
Customizable Web portal where you can access news, information, and all your favorite Websites in one place
Online account management
24/7 Technical and Customer Care support

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1-855-256-8848
 
Get HughesNet® Now!

Simply call:

1-855-256-8848

Or simply fill out the form below and a trained HughesNet® representative will contact you the same day in most cases.

Asterick* indicates a required field.


 
 

Upgrade Your Internet Now! Order HughesNet® online or call 1-855-256-8848 to speak with a trained HughesNet® expert!


* Free standard installation applies to new Lease subscribers only. Not valid with Purchase option. Limited-time offer.

◊ Offer represents a $10 savings per month for three months to new subscribers only. Savings offer valid on all service plans. $39.99 represents a $10 savings on the Connect or Choice plan monthly service fee. After three months, the Connect or Choice plan monthly fee reverts to $49.99 and all other plans revert to the standard monthly fee. $9.99 monthly equipment Lease fee may apply. Offer ends 12/31/15. Offers dependent upon physical address and are not available to all households. Certain geographical areas are not eligible. Restrictions may apply. Offer void where prohibited.

◊ $10 monthly savings is available to new HughesNet® residential subscribers on all plans. After three months, the fee reverts to the standard monthly fee. $9.99 monthly equipment Lease fee may apply. Offer ends 12/31/15. Offers dependent upon physical address and are not available to all households. Certain geographical areas are not eligible. Other restrictions may apply. Offer void where prohibited.

** $99 instant savings applies to new subscribers who Lease a new HughesNet® system. Not applicable with the Purchase option. Offer ends 12/31/15. Offers dependent upon physical address and are not available to all households. Certain geographical areas are not eligible. Other restrictions may apply. Offer void wherever prohibited or restricted by law.

‡ $100 instant savings applies to new subscribers who Purchase a new HughesNet® system. Not applicable with the Lease option. Offer ends 12/31/15. Offers dependent upon physical address and are not available to all households. Certain geographical areas are not eligible. Other restrictions may apply. Offer void wherever prohibited or restricted by law.

† $10 monthly savings is available to new subscribers on the Prime Plus, Pro Plus, and Ultra service plans only. After 24 months, the fee reverts to the standard monthly fee. $9.99 monthly equipment Lease fee may apply. Certain geographical areas are not eligible. Cannot be combined with any other service plan offer. Offer ends 12/31/15. Restrictions may apply. Offer void where prohibited.

** Offer represents $99 instant savings and applies to new subscribers who Lease a new HughesNet® system. Not applicable with the Purchase option. Offer ends 12/31/15. Offers dependent upon physical address and are not available to all households. Certain geographical areas are not eligible. Other restrictions may apply. Offer void wherever prohibited or restricted by law.

^ $50 mail-in rebate applies to new subscribers only. HughesNet® service and equipment must be purchased or leased between 10/1/15 and 12/31/15 from Retailer specified above only. Rebate eligibility must be noted at time of order to qualify. HughesNet® service must remain active for 31 days. Forms must be received by 3/31/16. Offer valid only from Retailer specified above with Promo Code and is not available from HughesNet® or other Retailers. Other restrictions apply. Offer void where prohibited by law. Visit rebate.HughesNet.com for details. Minimum term required. Monthly service and termination fees apply.

^ 25 mail-in rebate applies to new subscribers only. HughesNet® service and equipment must be purchased or leased between 10/1/15 and 12/31/15 from Retailer specified above only. Rebate eligibility must be noted at time of order to qualify. HughesNet® service must remain active for 31 days. Forms must be received by 3/31/16. Offer valid only from Retailer specified above with Promo Code and is not available from HughesNet® or other Retailers. Other restrictions apply. Offer void where prohibited by law. Visit rebate.HughesNet.com for details. Monthly service and termination fees apply.

^ $100 mail-in rebate applies to new subscribers only. HughesNet® service and equipment must be purchased or leased between 10/1/15 and 12/31/15 from Retailer specified above only. Rebate eligibility must be noted at time of order to qualify. HughesNet® service must remain active for 31 days. Forms must be received by 3/31/16. Offer valid only from Retailer specified above with Promo Code and is not available from HughesNet® or other Retailers. Other restrictions apply. Offer void where prohibited by law. Visit rebate.HughesNet.com for details. Monthly service and termination fees apply.

^ $120 mail-in rebate applies to new subscribers only. HughesNet® service and equipment must be purchased or leased between 10/1/15 and 12/31/15 from Retailer specified above only. Rebate eligibility must be noted at time of order to qualify. HughesNet® service must remain active for 31 days. Forms must be received by 3/31/16. Offer valid only from Retailer specified above with Promo Code and is not available from HughesNet® or other Retailers. Other restrictions apply. Offer void where prohibited by law. Visit rebate.HughesNet.com for details. Monthly service and termination fees apply.

‡ HughesNet® is available anywhere in the contiguous US with a clear view of the southern sky, and is limited in Alaska, Hawaii, and Puerto Rico.

‡ Monthly Data Allowance is the sum of the Anytime Allowance and Bonus Bytes.

‡ Available on the Max and Ultra service plans only. Actual speeds may vary and are not guaranteed.

Stock photo used. Antenna system actually delivered may differ slightly in appearance.

HughesNet® is a registered trademark of Hughes Network Systems, LLC, an EchoStar Company.

Minimum term required. Monthly service and termination fees apply. Usage is subject to a Fair Access Policy. Actual speeds may vary. Speed and uninterrupted use of service are not guaranteed. Visit www.legal.HughesNet.com for details.

Networking equipment is not included. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer (HughesNet® is not responsible for home network configuration and management). All computers on this network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of speed.

Express Repair – Basic includes 2nd business day contact, 8 a.m.–5 p.m. Eastern Time, Monday through Friday. $29.95 per onsite repair incident in addition to monthly fee.

Express Repair – Premium includes next business day coverage, 8 a.m.–5 p.m. Eastern Time, Monday through Friday. $29.95 per onsite repair incident in addition to monthly fee.

 
 
 
 
     
 
 
   
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